Reference

Legal terms built for your protection

When you open an account with us, your data and account security matter. We handle your information with care, keep your deposits safe through DANA, OVO, GoPay and…

Data handling transparentAccount security firstQuick support access
7meter slot Legal terms built for your protection
REACH OUR TEAM

How to contact us about legal or account issues

Our support team handles questions about your account, data, and rights.

Live Chat Available 24/7 inside your account lobby.
Email Support Send formal requests to [email protected]. Include your account email and describe the issue clearly.
Phone Support Call during business hours. Phone number available in the footer and in your account…
DATA & SECURITY

How we keep your information secure

We encrypt all data in transit and at rest using standard industry protocols. Your password is hashed and never stored in plain text.

Encryption Standard

All account logins, deposits, and withdrawals use SSL encryption. Your payment details are tokenised and never logged in full on our servers.

Cookie & Tracking

We use cookies to keep you logged in and to track your gameplay for fraud prevention only. You can disable non-essential cookies in your browser settings anytime.

Account Verification

We verify your identity once at registration using your email and phone. Withdrawals above a threshold may require re-verification for security.

Data Retention

We keep your account data for as long as your account is active. After closure, we retain records for seven years to comply with local audit and tax law.

Third-Party Access

Your data is shared only with payment processors (DANA, OVO, GoPay, QRIS partners) and local authorities where law requires. No data brokers or advertisers.

Data Change Request

Update your profile details (email, phone, address) in your account settings anytime. For more complex changes, email support with proof of identity.

Your questions about account rights and privacy

Below are the questions we hear most from players in Indonesia about how we handle data, account access, and legal compliance. If your question is not here, reach out to support via live chat or email.

Any balance in your account wallet is returned to your original payment method (DANA, OVO, GoPay, QRIS, or bank transfer) within 24 hours of closure. Verify your payment details before requesting closure so the refund reaches the right account.

Yes. Email [email protected] with your account email and request a data export. Include your full name and phone number for verification. We send your data within 14 days in a readable format.

We retain your account record for seven years after closure to meet local audit, tax, and anti-fraud rules. You can request deletion of non-essential data, but we must keep transaction and identity records.

Your payment details are shared only with our licensed payment processors (DANA, OVO, GoPay, QRIS operators and banks) for deposit and withdrawal processing. We never sell or rent your data to third parties or advertisers.

Change your password immediately and contact support via live chat or phone. We will freeze your account, review recent transactions, and help you verify which withdrawals were yours. Fraudulent deposits are reversed; withdrawals are investigated.

Go to your account settings and update email or phone directly. For name or address changes, email support with a photo of your ID and the new details you want on file. Updates take up to 24 hours.

The full terms are available in the footer of this site under 'Legal'. You can also access them in your account settings under 'Documents'. We update terms twice yearly; changes are emailed to active accounts.